No seriously they really are. I have been having connection problems for months but just ignored it till now. It is like I just cannot get online consistently. I called technical support. Was taking through the usual fix that I did how many times already. Basically you switch off the modem, switch it back on and its supposed to solve the issues. It does not work. So then the overseas call centre operator tells me ‘oh that is quite bad ‘ you need an engineer. Then by way of a miracle it starts working before the engineer comes by. Then it stops working again. So after telling them I am leaving they are like oh we have this broadband specialist that works miracles etc. We will see. As much I really do not want to leave I think I might just have to.
Unless I can haggle down the cost. But this beyond a joke.
Update(29/4/09): Virgin Media’s chief executive office contacted me with a solution. They found me and called and for that I do thank them for taking the time. Now we will wait and see what happens. Fingers crossed !!!! The funniest thing is that I was actually considering writing to them and they beat me to it.